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Warranty Information

Standard Projector Warranty:

All BOXLIGHT projectors come with a three-year parts and labor warranty. BOXLIGHT warrants the products manufactured by BOXLIGHT are free from defects in materials and workmanship under normal use during the term of the warranty. The warranty covers parts and labor only, and does not include lamps or accessories.

Standard Lamp Warranty:

BOXLIGHT Inc. warranties lamps for 90 days or 500 hours, whichever comes first, from date of original shipment from BOXLIGHT Inc., or proof presented of shipment from dealer showing tracking information with weight or packing slip presented. This applies to lamp sales either as part of a projector, or sold separately.

Projector Extended Warranty:

BOXLIGHT Extended Warranty gives you peace of mind by extending the original warranty for an additional 1, 2, or 3 years. The warranty covers parts and labor only, and does not include lamps or accessories.
  • 1 year (4 year total) extended projector warranty $229 MSRP
  • 2 year (5 year total) extended projector warranty $359 MSRP
  • 3 year (6 year total) extended projector warranty $499 MSRP

Extended Lamp Warranty:

BOXLIGHT’s Lamp Warranty extends the standard 90 day (or 500 hours warranty) to 1, 2 or 3 years depending on Lamp Warranty purchased. Customer is limited to a maximum of two (2) lamp replacements during the contract period. BOXLIGHT may require a unit to be sent in for repair or evaluation when multiple lamp claims are exercised within a shortened period. The warranty covers projector lamps and any possible defective parts causing premature lamp failure.


"LAMPS for LIFE Warranty Program" provides a free replacement lamp for the life of the projector. Customer must send in failed lamp in order to receive replacement lamp. Customer is responsible for the shipping cost to and from. Prior to exchange of third lamp within "LAMPS for LIFE," BOXLIGHT may require an evaluation of your projector. This is to ensure premature failure is not a result of any other failed component and to provide any necessary cleaning of your equipment.

Excessive lamp use of more than 12 hours a day will void "LAMPS for LIFE" warranty. If projector is used in a smoke filled or other high pollutant environment, the projector must be equipped and operated with a harsh environment filter to be eligible for "LAMPS for LIFE." Terms and conditions state the lamp filter must be changed every 6 months and cleaned as necessary based on operating environment, end user must follow all other maintenance and operating procedures. Any lamp failure caused by accident, abuse, or failure to follow all maintenance and operating conditions is not covered under "LAMPS for LIFE." During the first 90 days of purchase of projector or purchase of new lamp, lamp is covered under Standard Lamp Warranty. "LAMPS for LIFE" is subject to all terms, limitations and exclusions set forth in the limited warranty statement for the associated product.

Lamps for Life information

Flat Panel Warranty:

BOXLIGHT, Inc., ("Provider") is pleased to offer a standard three(3) year limited manufacturer's warranty ("Limited Warranty") against malfunction due to manufacturing defects in materials or workmanship on our hardware and accessories. The Limited Warranty applies only if: (1) the Provider Products are installed according to Provider's instruction provided to Customer and (2) the Provider Products are not misused or abused, and there is no evidence of mishandling, neglect, modification or repair without the approval of Provider, or damage done to Provider's Products by anyone other than Provider. The following is not included under this Limited Warranty: (1) Misuse or abuse by the Customer; (2) normal wear and tear; and (3) physical damage to Provider's Products as a result of unreasonable use and/or negligence. This Limited Warranty is provided by Provider, and it contains the only express warranty provided to Customer by Provider. Provider does not authorize any other person, including distributors, to give any other warranties on Provider's behalf. The repair or replacement as provided under the express limited warranty is the sole and exclusive remedy of the Customer and Provider's sole and exclusive liability hereunder. Provider disclaims any express warranty not provided herein and any implied warranty, guaranty or representation as to performance, quality and absence of hidden defects, and any remedy for breach of contract, which but for this provision, might arise by implication, operation of law, custom of trade or course of dealing, including implied warranties of merchantability and fitness for a particular purpose. In no event shall Provider be liable, whether in contract, tort (including negligence) or otherwise, for damages in excess of the purchase price of the product giving rise to the damages, or for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages of any kind. Provider further disclaims any responsibility for losses, expenses, inconveniences, special, indirect, secondary, or consequential, incidental, and contingent damages whatsoever, including damages arising from ownership or use of provider's products. Provider shall bear no responsibility or obligation with respect to the manner of use of any equipment sold by Provider. Provider specifically disclaims and negates any warranty of fitness for a particular purpose of such equipment including, without limitation, any warranty that the use of such equipment for any purpose will comply with applicable laws and regulations or overcome any specific hearing/auditory processing deficit. When returning units for service, use adequate packaging to prevent shipping damage. Shipping damage is not covered under warranty. If during standard troubleshooting Provider Support determines the ProColor Panel cannot be fixed via phone, Provider will provide a replacement panel of equal or better quality that will be shipped within 48 to 72 hours from the time of the reported failure unless other contractual arrangements have been made directly with Boxlight. All replacement ProColor Panels will ship via standard 3 to 5 day ground freight service, paid by Provider. The customer is responsible for all costs associated with removal and packaging of the defective panel and the installation of the replacement panel. The defective panel must be ready for return shipment within 10 days of receipt of the replacement panel. Provider will then arrange for the pickup and return shipping of the defective panel. If Provider is not notified that the defective panel is ready for return shipment the customer will be responsible for the return cost of the defective panel, and if it is not received within 30 days customer will be responsible for the full cost of the replacement panel and the defective panel.