Lamps 4 Life FAQs

Lamps 4 Life FAQs
 
Q: What do I do when my lamp fails?

A: Contact Boxlight Tech Support at 360-464-2119 option 2. We will need the model and serial number of your projector and a description of the lamp failure. Once we receive the request, we will issue a RMA for the return of the defective lamp. Once we receive the lamp, Boxlight will evaluate it and replace. If the lamp proves not to be defective, we may either return the lamp to you, or ask to have the projector sent in for service.

Q: How long should my lamp last?

A: The average life span depends on many variables, but should be in excess of 2500 hours of use.

Q: How do I know if my lamp is bad?

A: Is the lamp outputting any light? If not this is either a problem with the lamp or the projector. The next step would be to remove the lamp and inspect it. Is it broken or shattered? Looking into the lamp, is it blackened or misty looking? These are things that may indicate a bad lamp. However, many bad lamps look fine and show no outward problems. Please call Boxlight tech Support at 360-464-2119 option 2 for more information and assistance.

Q: How long does it take to get my replacement lamp?

A: You will be responsible for both shipping to Boxlight and shipping back to you. We can usually verify the defective lamp the same day we receive. The minimum time would be 2 days if next day service is used.

Q: Can I get an advanced replace for my defective lamp?

A: Boxlight does not offer advanced replacements for the Lamps 4 Life program. This is due to the evaluation of the defective lamp and the return of a serialized replacement lamp to the customer. This way we can track any problems that may be arising with the projector.

Q: I use my projector for 14 hours a day; can I get into the Lamps 4 Life program?

A: The Lamps 4 Life program limits the daily use to 12 hours. Going over this will void the Lamp 4 Life program for that projector.

Q: What can I do to prolong the life of my lamp?

A:  The number one thing is the keep the air filter clean. This will enable the most effective cooling of the projector and the lamp. Turning off the projector when not in use will also help to lengthen the life of the lamp. Selecting the ECO mode for the lamp will also allow the lamp to live longer.

Q: What models are covered by the Lamps 4 Life program?

A: Currently, the entire Seattle series of projectors are eligible, as are the ProjectoWrite 2 series of projectors. Also eligible are the MP65e, the MP-WX70e and the DX25nu